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Innovation is key to Nigeria’s continued growth in the telecommunications sector, the country’s regulator said this week. The Nigerian Communications Commission (NCC), said in a report that the industry’s growth “was a result of innovation in the industry.”
It comes after years of concerns over the sector, where users have often complained of the poor level of service and connectivity, although companies have sought to rectify these issues in order to deliver better overall service for their customers.
By Joseph Mayton
Executive Vice Chairman of the NCC Eugene Juwah said “innovation is crucial to the nation’s telecoms industry.”
Juwah explained that after the initial discoveries and development in the telecom sector, it is innovation that has catapulted growth in the sector to its current status.
“Innovation in the industry is also an attribute that is not exclusive to nations or states. The ready examples of uncountable number of apps developed in different parts of the world, riding on all available networks or platforms, shows that innovation is driving the industry,” he said.
He argued that companies should avoid restricting service to specific devices or platforms in order to deliver options to all users.
“Provision of choice with the entry of multiple providers, and encouraging competition using regulatory tools is also designed to encourage local innovation in the provision of services. It is well known that innovation provides mutual benefit to the service provider and consumer of the service,” he added.
